May service spotlight: Strengthening performance with a LEAP health check
For law firms implementing new systems, going live is a major milestone – but it’s not the finish line. It’s the beginning of how those systems perform in practice.
Once your team’s had time to settle into your LEAP technology, a health check provides a valuable chance to step back, review what’s working and pinpoint where improvements can be made.
That’s where Jayva’s consultancy-led approach makes a real difference.
Why a health check matters
In the first few weeks and months after go-live, teams naturally focus on getting up and running. Processes begin to take shape, habits form and workloads return to normal pace.
But beneath the surface, there are often opportunities to enhance efficiency, strengthen compliance and unlock more value from your system.
A structured health check – typically carried out three months after go-live – enables law firms to move from “using the system” to “using it well”.
What our health check covers
Our review goes beyond surface-level checks. We take a holistic look at how your software is supporting your business, combining data insights with practical, real-world observations on:
Business overview and trends: We analyse the previous 12 months of activity to understand your busiest practice areas, key time periods and matter management trends. This includes identifying areas like dormant matters, matters closed but not archived and reporting capabilities.
LEAP configuration and usage: We review how your system is configured, including which apps and integrations are switched on and how effectively they’re being used. This covers tools such as AI, LawConnect, WillSuite and Estate Administration – highlighting any untapped functionality to deliver immediate value.
Case management processes: We assess how matters are handled day-to-day. Are teams capturing the right information? Are precedents utilised uniformly? Are workflows being followed and could they be streamlined?
Accounts and compliance: We examine financial processes to ensure they’re administered correctly, with reconciliations up to date and regulatory requirements, including SRA standards, consistently met.
Turning insight into action
The real value of a health check lies in what comes next.
Following the review, we present clear, practical recommendations – spotlighting any risks and how to mitigate them, alongside ways to boost efficiency, performance and compliance.
We also identify targeted training areas, prioritising quick wins for speedy return, as well as longer-term improvements that may require additional support.
The benefits of getting it right
A well-timed health check can have a lasting impact across your law firm by empowering:
Greater efficiency – reducing time lost to manual processes or system workarounds
Stronger compliance – ensuring processes are aligned with regulatory requirements
Optimum system adoption – making full use of the tools already available
Better data and reporting – supporting informed decision-making and forecasting
Increased return on investment – maximising the value of your LEAP system
What our clients say
“I’d just like to offer my sincere thanks for the [system health check] report and in particular the exceptional detail it’s provided. Our finance director describes it as the most comprehensive analysis of our practice he has seen to date.” — Andrew Horwich, Symes Bains Broomer
A proactive approach to long-term success
A health check is more than a review – it’s a proactive step towards continuous progress.
At Jayva, we see it as part of a wider journey: helping law firms refine processes, support their people and ensure their systems keep adding value as the business evolves and grows.
Learn more about our health check service and get in touch to discuss your requirements.
📧 Email info@jayvaglobal.com
🌐 Visit www.jayvaglobal.com/contact-us
PS. Did you miss our April service spotlight? If you’re looking to get new starters up to speed faster, reduce pressure on your existing team and ensure your systems are used consistently from day one, our expert software training delivers confident onboarding, stronger adoption and long-term value – making it easier for your people to succeed from the outset.